Earlier this year, during a peaceful hijack of our weekly all-hands meeting, my team of product managers in Red Hat's Digital Experience organization revealed they had nominated me for—and that I had won—Red Hat's prestigious Exceptional Manager Award. I was completely stunned. Later,…
People ask me all the time how to approach designers (or other knowledge workers) for pro bono work. The first thing I always say is to remember that pro bono doesn't mean free, it means for the public good. You're asking for a contribution of time…
On September 9th, 2016, I gave a talk at Hopscotch Design festival in Raleigh on the topic of Designing for Hope and Action; here are selected images from that talk annotated for anyone who wants to take a deeper dive. Friends everywhere. This grilled cheese sandwich sold for $28,000.…
Take a look in your toolbox. I don’t mean hammers and screwdrivers. I mean your digital tools — those apps and programs that help your day-to-day business process. Do they work really well or are they a bit rusty? Even the most beloved tools (email) get worn out…
Sometimes, in the face of a challenge, we end up in the right place, at the right time, with the exact things we need to succeed. It can come down to luck, or preparedness, or sheer stubbornness and determination. But more than anything, our chances of landing in this perfect…